If none of these solutions work, you may have to take your MacBook Pro or MacBook Air into an Apple store or other computer repair shop to diagnose and fix the issue. One of the solutions below should work to get your computer operating normally again and prevent it from shutting off when the power cable is unplugged. The good news is that it is usually not as big of a deal as it first seems. What to Do if This Problem Happens to You You would probably think this could be a sign of a bad battery, but many who experience this issue have batteries that are in good condition and operating normally. What makes this problem seem even more strange is that there are usually no signs or symptoms leading up to the computer shutting down unexpectedly. Computers affected by this issue seem to only work correctly when connected to a power cord, which limits the functionality of your MacBook. This problem occurs after the computer is unplugged from a charging adapter and causes the machine to shut off completely immediately after being removed from the power source.Įven if the battery is fully charged, this problem can still occur, making it a confusing and troubling issue if you are experiencing it. There have been a number of reports of MacBook Pro owners experiencing this same issue and while it is not a common issue, it has happened enough to make it a possibility for any MacBook owner. If your MacBook Pro is shutting off when disconnected from its charger, you are most likely frustrated and concerned about what is causing this problem. Let’s first take a look at what might be causing this issue and then how to fix the problem and get your MacBook back to normal again. This is an infrequent problem but it does occur on this type of Mac and if you’ve found this article, this has happened to you. One alarming issue is that your MacBook suddenly shuts down when the charging cord is unplugged, and it only works when plugged in. Either way, when you experience a problem with your Mac it’s nice to know how to get help. It could be a small issue that is easy to resolve and caused by user error or the problem could be some sort of mechanical malfunction. Nobody enjoys it when this happens but the reality is, any computer can experience problems – even high-end machines like a MacBook Pro. ![]() While this is annoying I doubt its the source of the problem.)Īny help or ideas would be greatly appreciated, as well as any reports from anyone else who has this issue, just so I know I'm not going insane here.Sometimes your MacBook might not operate correctly. AFAIK I'm 100% up to date with the newest versions of everything (except the wireless card, which Intel says has a newer version but whenever I try to install it is just says "this software package cannot be installed on your system". I've tried to update each driver through the Device Manager, as well as getting the newest drivers directly from Nvidia/Intel/ASUS websites. I've been going crazy updating every single driver for every single component on my machine, from the keyboard and wifi to the graphics card. His only suggestion was to update the BIOS, but I'm actually running a newer version than on the official ASUS webpage (which is odd because I don't believe I downloaded a BIOS update, so it was a newer version than on the website right out of the box, but newer is better, right?). I did contact an ASUS technician over the online chat, and he confirmed that this is NOT intended behavior, but he was unable to help. I upgraded from an ASUS ROG GL551JW from 2015, which didn't have this quirk. My best guess might be that it is using the built-in Intel GPU when on battery and the GTX 1060 when plugged in, and the blackscreen is a result of switching between them, but I'm not sure how I might test that theory. It doesn't seem like a screen malfunction (no tearing or distortion or flickering), it looks more like the way the screen turns off briefly when I disable one of my GPUs or change the screen resolution or whatever. I haven't seen any other reports of this problem across any forums I know, yet it seems the display model at Best Buy has the same issue mine does, so this is a right-out-of-the-box problem and not something I did when setting up. ![]() Its really annoying and I would like to know what is causing it, or how to fix it. Whenever I connect or disconnect my power cable for my brand-new laptop, the screen briefly turns off (2-4 seconds). ![]() I have no idea what is causing this truly bizarre problem.
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